• Now this tool will also be accessible to customers and suppliers for their use to denounce any abnormality in an anonymous manner.
• The service is available 24/7, 365 days of the year confirming Vitro's policy of working within the highest ethical standards.

Confidentiality, the system guarantees the anonymity of the user.

As of December 3, 2007, Vitro expanded its Employee’s Report System (ERS) to make it now available to its clients and suppliers, who will be able to document irregularities related to our different business processes through a direct telephone line or by Internet.

“The system has been operating efficiently for Vitro employees, who could communicate their complaints in an anonymous manner without fear of reprisals, over accounting, internal control, audit, or any deviation from our Business Conduct and Professional Ethics Code. Now our clients and suppliers can also utilize the system should they so choose”, confirmed Rafael Colomé, Vitro Vice President Administration and Tax Compliance Corporate.

He points out that the supplier of the ERS service is Allegiance, Inc. an independent company domiciled in the USA that administers the Internet Software and Direct Phone Line.

“It is very easy to use the system, as all that is required is to have a computer with Internet access by entering the following link www.silentwhistle.com or by dialing from any location in Mexico 001-877-LEALTAD (001-877-532-5823) at no cost 24 hours a day, 365 days of the year”, he explains.

If the call originates from the USA the number to call is 1-877-780-9370. To call from any country that is not on the following list it is only necessary to dial the access code and then 877-780-9370.

Bolivia	800-101-110
Colombia	01-800-911-0010
Costa Rica	0-800 -011-4114
Guatemala	999-91-90
Panama	800-0109
Portugal	800-800-128
Spain	900-99-00-11
Switzerland	0-800-89001

To find out the access code from another country, please consult the following link: http://www.business.att.com/bt/tollfree.jsp

“We guarantee that the process is completely confidential and protects the anonymity of the person using the system, as accusations received by telephone are answered by an external operator and the Internet site uses technology that assures that all information is encrypted and protected against access by third persons”, concluded Colomé.

The implementation of this expanded ERS system is an example of the firm commitment of Vitro to operate in total transparency, by respecting and complying with the highest standards of business ethics and corporate governance.

For more information about ERS, please click on to our website on the following link:

http://www.vitro.com.mx/vitro_corporativo/inv/english/sda.htm

 

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